This privacy policy describes how BlackScore Pte. Ltd. ("BlackScore," "we," "us," or "our") collects, uses, and protects personal data when you visit www.blackscore.ai (the "Website") or communicate with us.
BlackScore is incorporated in Singapore and is subject to the Singapore Personal Data Protection Act 2012 ("PDPA"). Where applicable, we also comply with the European Union General Data Protection Regulation ("GDPR") and other relevant data protection laws.
1. Data Controller
The data controller for the personal data collected through this Website is:
BlackScore Pte. Ltd.
Singapore
Email: privacy@blackscore.ai
2. Personal Data We Collect
We collect personal data in the following ways:
Data you provide directly
When you submit a contact form, request a demo, or otherwise communicate with us, we collect:
- Full name
- Email address
- Organization or agency name
- Phone number (if provided)
- Message content
Data collected automatically
When you browse the Website, we may collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website
- General geographic location (country/region level)
This data is collected through cookies and analytics tools only after you consent. See our Cookie Policy for details.
3. How We Use Your Data
We use your personal data for the following purposes:
- Responding to inquiries -- to reply to your contact form submissions and demo requests
- Business communications -- to provide information about our products and services that you have requested
- Website analytics -- to understand how visitors use our Website and improve its content and performance (with your consent)
- Legal compliance -- to comply with applicable laws and regulations
We do not use your personal data for automated decision-making or profiling.
4. Lawful Basis for Processing (GDPR)
For visitors in the European Economic Area, we process personal data on the following lawful bases:
- Legitimate interest -- responding to inquiries you initiate and providing information you request
- Consent -- analytics cookies and marketing communications (where applicable)
- Legal obligation -- where required by applicable law
5. Third-Party Processors
We share personal data with the following categories of service providers, who process data on our behalf:
- Email delivery -- SendGrid (Twilio Inc., United States) for processing contact form submissions
- Website analytics -- Google Analytics (Google LLC, United States) for anonymous website usage statistics, loaded only with your consent
- Website hosting -- Microsoft Azure (Microsoft Corporation) for hosting the Website
We do not sell, rent, or trade your personal data to any third party.
6. International Data Transfers
BlackScore is headquartered in Singapore. Your personal data may be transferred to and processed in Singapore and, through our third-party service providers, in the United States. These transfers are protected by:
- Standard contractual clauses approved by the European Commission (for GDPR compliance)
- The service providers' own data protection certifications and commitments
- Singapore's data protection framework under the PDPA
7. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Contact form submissions -- retained for up to 24 months from the date of submission, then deleted
- Analytics data -- retained according to Google Analytics default settings (14 months), anonymized thereafter
- Server logs -- retained for up to 90 days for security and operational purposes
8. Your Rights
Under the Singapore PDPA
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for the collection, use, or disclosure of your data
Under the GDPR (EEA residents)
You additionally have the right to:
- Request erasure of your personal data
- Request restriction of processing
- Data portability -- receive your data in a structured, machine-readable format
- Object to processing based on legitimate interest
- Lodge a complaint with a supervisory authority in your country of residence
To exercise any of these rights, contact us at privacy@blackscore.ai. We will respond within 30 days.
9. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit (TLS), access controls, and regular review of our security practices.
10. Children
This Website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at privacy@blackscore.ai and we will delete it promptly.
11. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions or concerns about this privacy policy or our data practices, contact us at:
BlackScore Pte. Ltd.
Email: privacy@blackscore.ai
General inquiries: info@blackscore.ai