From Deployment
to Dominance
BlackScore delivers more than software. Our professional services team ensures your intelligence operations are fully operational, optimized, and mission-ready.
Deploying intelligence technology is only the beginning. BlackScore's professional services organization works alongside your team from initial assessment through ongoing optimization, ensuring your investment delivers maximum operational impact from day one.
Full-Service Intelligence Operations
Six core service areas designed to take your intelligence capability from procurement to full operational readiness, and keep it there.
Rapid Deployment
Operational in 24 hours, not months. Our deployment team configures, integrates, and validates your BlackScore installation against your operational requirements.
- Environment setup
- Data source integration
- Initial configuration
- Validation testing
Custom Integration
Connect BlackScore to your existing infrastructure. APIs, data pipelines, legacy system bridges, and custom connectors built to your specifications.
- API integration
- Data pipeline development
- Legacy system connectors
- Custom workflows
Training & Certification
Comprehensive training programs for investigators, analysts, and administrators. From basic operation to advanced threat hunting and intelligence analysis techniques.
- Investigator training
- Admin training
- Advanced analytics workshops
- Train-the-trainer programs
Managed Intelligence Services
Let our analysts augment your team. Managed intelligence monitoring, threat assessment, and analytical support when you need additional capacity or specialized expertise.
- 24/7 monitoring
- Threat assessment
- Analytical support
- Surge capacity
Platform Optimization
Ongoing performance tuning, workflow optimization, and capability expansion. Ensure your BlackScore deployment evolves with your mission requirements.
- Performance audits
- Workflow optimization
- Capability expansion
- Upgrade management
Consulting & Advisory
Strategic intelligence consulting from practitioners who understand your operational environment. Architecture reviews, capability assessments, and roadmap planning.
- Capability assessment
- Architecture review
- Roadmap planning
- Best practice advisory
How We Work
A proven four-phase approach that takes your intelligence capability from initial assessment to continuous operational improvement.
Assess
Understand your operational requirements, data landscape, and mission objectives. We map your current capabilities and identify gaps that BlackScore will fill.
Deploy
Configure, integrate, and validate your BlackScore platform in your environment. We connect your data sources, set up workflows, and ensure everything works as expected.
Train
Equip your team with the skills to operate effectively from day one. Role-based training programs ensure investigators, analysts, and administrators are confident and capable.
Optimize
Continuous improvement, performance tuning, and capability expansion. As your mission evolves, your BlackScore deployment evolves with it.
Always On Support
Intelligence operations do not keep business hours. BlackScore's global support organization provides the coverage, expertise, and responsiveness your mission demands, across every time zone.
Standard Support
Foundation Coverage
- Business hours support
- Email and portal access
- Quarterly reviews
- Knowledge base access
Premium Support
Priority Operations
- 24/7 priority support
- Dedicated account manager
- Monthly reviews
- Priority escalation path
- Remote troubleshooting
Mission-Critical Support
Maximum Assurance
- 24/7 with SLA guarantees
- On-site support options
- Embedded specialists
- Custom escalation procedures
- Proactive health monitoring
Ready to
Get Started?
Our professional services team is ready to plan your deployment. Whether you need rapid implementation, custom integration, or ongoing managed services, we will build the right engagement for your mission.